SupportPRIDE, the app of the University of Nigeria, Nsukka

Getting help with PRIDE

PRIDE is the University of Nigeria, Nsukka's app for its students and staff. If something in the app does not work, or you have a question about your account, write to us: say which phone or tablet you use, which version of PRIDE, and what you were doing when it went wrong.

Contact

Your account, signing in, your records and your dataThe University's ICT Directorate: ict@unn.edu.ng
The app itself: a screen that does not open, a page that will not load, the app closing on its ownThe platform's support, Vertex Labs Limited, which runs PRIDE for the University: support@vertexslab.com
From inside the appOpen Requests on the home screen and ask any office of the University, ICT included. The reply comes back to you in the app.

Common questions

I cannot sign in

PRIDE is for the University's registered students and its staff; sign in with your University email or your registration or staff number. If you have never signed in, or cannot remember your password, tap Send me a password on the sign-in screen: a temporary password goes to the email address the University holds for you, and signing in with it signs out every other session. If that email is wrong or no longer yours, write to ict@unn.edu.ng.

Face ID, Touch ID or fingerprint

Optional. After you sign in, PRIDE offers to open with Face ID, Touch ID or your fingerprint next time. The key stays on your phone, and signing out of the phone removes it.

Notifications

PRIDE tells you before each class and when your record changes. If nothing arrives, check Menu → Settings → Notifications in the app, and that notifications for PRIDE are allowed in your phone's own settings.

My identity card

Your card is on the ID card tile: show it, keep it in your phone's wallet, or keep a picture of it. The card photograph is taken in the app with the camera. The printed card is read by the University's card machines, not by the app.

Using PRIDE without a network

PRIDE opens with no network and shows what it last read, with a line saying from when. What you do is kept and sent when the network returns; signing in, uploads and payments need a connection.

Fees and payments

Fees are paid through Remita, the University's collection channel. A question about a fee or a payment goes to the Bursary through Requests in the app.

Deactivating or deleting your account

Under Menu → Settings → Your account, with your password to confirm: Deactivate my sign-in stops your sign-in and erases nothing; Delete my data closes your sign-in and asks the University to erase the personal data its regulations allow. You may also write to ict@unn.edu.ng for either.

Privacy

How PRIDE handles your information is set out in the privacy policy.